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FAQ

Frequently Asked Questions

  • Does Branch & Posy have a religious affiliation?
    Branch & Posy does not have any specific religious affiliation. I simply strive to serve my community in a meaningful way.
  • What areas do you service?
    I currently service headstones at Phoenix area cemeteries. However, should you need service outside of Phoenix, let me know! I am often on the road and it'd be my pleasure to be able to accommodate a special request.
  • What is your return policy?
    For Gardening Services: To cancel or reschedule, please contact me at least 24 hours in advance. ​In instances when I are unable to complete the service, a refund would be issued. ​For Merch: ​If for some reason your order doesn't work out, I'd be grateful for the opportunity to get it right. Please contact me within 3 days of delivery so we can find a solution. ​If anything arrives damaged or is damaged during shipping, please notify me within your return window to receive a replacement. Please be prepared to take a photograph so that I can report all damage to the shipping provider.
  • Can I purchase a floral arrangement?
    Floral arrangements are not available for purchase. Each bouquet is unique and because I am a small business I only have one of each bouquet.
  • How long does the floral arrangement remain at the headstone?
    Branch & Posy is a Gardening Service inspired by the nostalgia that botanicals offer. Arrangements are for photo adornment only and do not remain on-site.
  • How can I leave gratuity?
    Gratuity is not expected. I fully intend to provide the same memorable, respectful, and special experience to everyone. I believe my prices are fair and my hope is that the service received is worth every penny. Should you choose to support my endeavors further, I'd love for you to purchase something from my online market, either for yourself or as a gift. The online market supports my "Just Because" initiative to provide a headstone gardening service to those who may not be able to receive it otherwise.
  • Regarding Artwork
    The artwork for t-shirts and other items sold on my online market were created and licensed just for Branch & Posy. Should you see something you like, but would prefer to have it on a sweater, long-sleeve shirt, poster, or coffee mug just let me know and I’d be happy to add it to the store. Custom piece are also available - I can create almost anything! :) Just reach out to me and let me know what you have in mind.
  • Photos
    Pictures are taken throughout the servicing of a headstone. This includes a picture taken upon arrival, during servicing, with floral adornment, and upon my departure. Occasionally, I use these photos on my website and/or social media not just as examples of my work, but with the hope that someone will be able to see and appreciate the service and choose to use the service themselves. If for any reason, should you wish for me not to use or share photos of a particular headstone, please let me know and I will remove them upon your request.
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